Privacy and Security

Data Protection

Textbook Solutions Ltd. complies with the Data Protection Act 1998 in the collection, processing, holding and transmitting of your personal information.

For example, Textbook Solutions Ltd. has in place in respect of its website technical and organisational measures against accidental or unlawful destruction; or accidental loss, alteration, unauthorised disclosure or access; and security programs and procedures to ensure unauthorised persons are denied access to any personal information on the website.

What Personal Information do we collect about you?

The types of information we gather include:

Information you give us: We receive and store any information you enter on our web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, improving our provision of resources and communicating with you.
Automatic collection of information: We may receive and store certain types of information whenever you interact with us. For example, like many web sites, we may use "cookies," as a way of temporarily storing your shopping basket contents while you shop. We also collect information on the type of browser and computer you use for statistical purposes, but this information is never linked to your personal details.
Information from other sources: We sometimes receive information about you from other sources, such as PayPal, and add it to our account information for the purposes of improving our service to you.

Use of Cookies on our site

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and keep records of your shopping choices and previous visits. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

We only use Session Cookies on this site. Session Cookies are temporary cookies that remain in the cookie file of your browser until you leave the site. Find out more about cookies by going to www.allaboutcookies.org/cookies. We use session cookies to:

To allow you to carry information across pages of our site and avoid having to re-enter information
To allow you to maintain a shopping basket

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. Find out how to disable/enable cookies www.allaboutcookies.org/manage-cookies/

How secure is my personal information?

We neither ask for nor store any credit card details, since all payment processing is handled on our behalf by PayPal.
Your customer details (username, password, etc.) are stored on our server in a secure database.
You should protect against unauthorised access to your own computer. It is important to sign off when you finish using a shared computer.

Please remember that information is usually unprotected until it reaches us and we would ask users not to submit credit card information to Textbook Solutions Ltd. by e-mail.

Do we share your personal information?

We do not share any information we collect about you. We share customer information only with our agents such as our payment handlers and associated businesses (see below).

Agents: We employ other companies and individuals to perform the processing of credit card payments on our behalf. They have access only to the personal information provided by you, along with you order details as necessary to perform their functions, but may not use it for other purposes.

We may disclose information in special cases when we have reason to believe that disclosing this information is:

reasonably necessary to comply with the law
to enforce or apply our Terms and Conditions
to protect our rights and those of our users

Links

Where there are links on our site to other sites the content of those linked sites is not covered by this privacy policy. These other sites will have separate privacy and data collection practices. We do not have responsibility or liability for these independent policies. Links to other sites are provided by us for information only and in good faith. We are not responsible or liable for any content advertisement, product or other materials on or available from such sites.

Terms and Conditions, notices and revisions

Your use of the Textbook Solutions Ltd. website and any dispute over privacy is subject to this Policy and our Terms and Conditions, including limitations on damages, and application of English law. If you have any concern about privacy at Textbook Solutions Ltd. please send a thorough description to sales@etextbookshop.com and we will try to resolve it. Our service to you evolves over time. This Policy and the Terms and Conditions will change also, and use of information that we gather now is subject to the Privacy Policy in effect at the time of use. You should check our web site frequently to see recent changes.